• Policies

  • Important User Information

    Privacy Policy

     

    SECTION 1 – What Do We Do with Your Information?

     

    When you purchase something from our store, as part of the normal buying and selling process, we collect the personal information you give us, such as your name, address, and email address. When you browse our store, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.


    Email marketing: With your permission, we may send you emails about our store and our new products, as well as business updates.

     

    SECTION 2 – Consent

     

    How do you get my consent?
    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting it and using it for the primary reason listed above.

     

    If we ask for your personal information for a secondary reason, such as for marketing purposes, then we will either ask you directly for your expressed consent, or provide you with an opportunity to decline.

     

    How do I withdraw my consent?
    If you change your mind after you have opted in, then you may withdraw your consent anytime for us to contact you or for our continued collection, use, or disclosure of your information. In such case, please contact us at:

    602-402-7947

    tempeorganics@gmail.com

     

    SECTION 3 – Disclosure

     

    If we are required by law, or if you violate our Terms of Service, we may disclose some of your personal information.

     

    SECTION 4 – Strikingly, Inc.

     

    Our site is built on Strikingly, Inc., which provides the e-commerce platform that allows us to sell our products and services to you. Your data is stored in Strikingly’s AWS data storage, on a secure server behind a firewall.

     

    Payment:
    If you choose a direct-payment gateway to complete your purchase, then Strikingly stores your credit-card data, which are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data are stored only as long as necessary to complete your purchase transaction. After it is complete, your purchase transaction information is deleted.


    All direct-payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit-card information by our store and its service providers.

     

    SECTION 5 – Third-Party Services

     

    In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide us. However, certain third-party service providers, such as payment gateways and other payment-transaction processors, have their own privacy policies with respect to the information we are required to provide them for your purchase-related transactions.


    For these providers, we recommend that you read their privacy policies so that you understand the manner in which your personal information will be handled by these providers.


    Remember that certain providers may be located in or have facilities in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under U.S. legislation, including the Patriot Act.


    Once you leave our site or are redirected to a third-party website, you are no longer governed by this particular Privacy Policy or our site’s Terms of Service.

     

    Links:
    When you click on some links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites, so we encourage you to read their privacy statements.


    Google Analytics:


    We use Google Analytics to help us learn about visitors to our site and which pages are viewed most often.

     

    SECTION 6 – Security

     

    To protect your personal information, we take reasonable precautions and follow industry best-practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

     

    If you provide us with your credit-card information, it is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

     

    SECTION 7 – Age of Consent

     

    By using this site, you represent that you are at least 18 years of age.

     

    SECTION 8 – Changes to This Privacy Policy

     

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the site. If we make substantial changes to this policy, we will notify you that the policy has been updated so that you are aware of what information we collect, as well as how we use it and under what circumstances, if any, we use and/or disclose it.

     

    If our store is acquired by or merged with another company, your information may be transferred to the new owners so that they/we may continue to sell products to you.

     

    Questions and Contact Information:

     

    If you would like to access, correct, amend, or delete any personal information you have provided, if you would like to register a complaint, or if you simply want more information, then please contact Tempe Organics, LLC:

     

    602-402-7947

    tempeorganics@gmail.com

  • Returns Policy

     

    If you have any questions or concerns about our products or services, please contact Tempe Organics, LLC:

     

    tempeorganics@gmail.com

    602-402-7947

     

    Returns:

    We have a no-hassle return policy.

    We will accept your returns within 14 days after purchase for a refund.

    If returned more than 14 days after purchase, we cannot offer a refund.

    To be eligible for a return, your item must be unused and in the original packaging.

     

    Shipping:

    To return your unused product to us, after our confirmation of the refund process,

    please mail it to:

     

    Tempe Organics, LLC

    1447 E. Cedar St.

    Tempe, AZ 85281

     

    For returns, you are responsible for paying for the shipping costs.

    If you are shipping an item worth more than $50, you may want to consider using a trackable shipping service

    or purchasing shipping insurance.

     

    Exchanges:

     

    Due to potential confusions in pricing, we cannot exchange your item for a different product.

    If you need to exchange a damaged product within 14 days after purchase, then we will gladly replace the item,

    and we will pay for the extra shipping, after we inspect the returned product.

     

    Refunds for damaged products:

     

    After receiving and inspecting your returned item, we will send you an email notification about the status of your refund.
    If approved, then your refund will be processed, and your account will automatically be credited.

    The original shipping costs are non-refundable.


    If you have not received your refund within three days, then first check with your debit/credit card company or your bank.

    If you have done this, and you still have not received your refund, please contact us at:

     

    602-402-7947

    tempeorganics@gmail.com

     

    Caveats:

     

    Products cannot be returned if they have been opened.

     

    During refund completion, we will refund the purchase price, but not the original shipping fee paid for the order.

     

    For exchange requests, please clarify how and why the product is damaged before returning it to us.

  • Shipping Policy

     

    USPS:

     

    We ship your items the next business day with USPS Priority Mail.

     

    We take real care to protect your item(s) for transit.

     

    With the speed and security of the USPS Priority system, you can expect to receive your item(s) within 3-5 days after purchase.

     

    Order Tracking:

     

    We will confirm your order with the USPS tracking information.

     

    Shipping Rates:

     

    Because our products are relatively light and are sold in similar sizes, we use flat-rate USPS Priority Mail for all online purchases.

     

    Before the final checkout in your Shopping Cart, you will see the cost for shipping:

     

    $10 for the first item, and $1 per additional item.

     

    Currently, we do not offer expedited shipping.

     

    Back-Orders:

     

    If an item is listed as back-ordered, we will ship the in-stock parts of your order first. When the back-ordered product becomes available,

    we will ship it immediately, with no extra cost to you for the extra shipping.

     

    For Returns, Exchanges, or Refunds, please review the policy above.

     

    In such cases, please contact us first about the problem.

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